Returns & Refunds

At Frova, we want you to be completely satisfied with your jewelry purchase. If for any reason you're not happy with your order, we’re here to help make things right with our 30-Day Free Return and Full Refund or Replacement policy.

30-Day Free Return

We offer a 30-day free return policy, allowing you to return any item for a full refund or replacement within 30 days of receiving your order. Whether you’ve changed your mind or your jewelry isn’t what you expected, we want you to shop with peace of mind.

To initiate a return, simply follow these easy steps:

  1. Contact Us: Reach out to our customer support team at support@frovamart.shop within 30 days of receiving your order.
  2. Return Instructions: We’ll provide you with detailed instructions on how to return your item for free.
  3. Send It Back: Once you’ve received the return instructions, send the item back to us in its original condition, and we’ll take care of the rest.

Refund or Replacement

Once we receive the returned item, you can choose between:

  • Full Refund: We’ll issue a full refund to your original payment method.
  • Replacement: If you prefer, we can replace the item with a new one of the same or different style (subject to availability).

Please note that shipping fees are covered by us for the return, so you won’t have to worry about any additional charges.

Conditions for Returns

To ensure a smooth return process, we ask that returned items meet the following conditions:

  • Items must be unused, unworn, and in their original condition.
  • Items must be returned with all original packaging and tags intact.
  • Personalized or custom-made items may not be eligible for return unless they are damaged or defective.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We’ll offer you a full refund or replacement and cover the return shipping costs.

How to Contact Us

If you have any questions or need assistance with your return or refund, please don’t hesitate to reach out to us at support@frovamart.shop. We’re here to help and ensure you have a smooth and hassle-free experience.